How AI Chatbots can Support your Hospital Amidst the COVID-19 Pandemic

Thursday, September 8, 2022

How AI Chatbots can Support your Hospital Amidst the COVID-19 Pandemic


The COVID-19 pandemic has affected many businesses across the nation, particularly those specializing in healthcare and medical treatment. The challenges faced by these businesses are only amplified by the pandemic and therefore must be addressed innovatively. One challenge in particular is communication between patient and healthcare source, as in-facility health checks are not as doable. AI chatbots present a solution to this issue, bridging the resulting gap between patient and doctor.

Countering Problems - The Pandemic’s Impact on Healthcare

The COVID-19 pandemic has created many obstacles pertaining to the medical/general wellness check-ins of patients. One point-blank issue is the cancellation of patient appointments. ​28.4 million operations were postponed as a result of the pandemic, 2.3 million of which were cancer-related​. While this is an issue in itself, healthcare businesses are greatly affected by this decline. As health procedures were cancelled, patient visits had dropped by as high as 70%​, marking a sharp drop in not only patient wellness but funding for healthcare establishments as well. Additionally, patients with existing health conditions could find healthcare less affordable for the duration of the pandemic. As money becomes tighter during the pandemic, insurance benefits are decreased and healthcare is often given a raincheck. Over 25% of those covered by private insurance maintain a policy of $2000 or more in deductable(s).​ This staggering number is​ four times​ ​the percentage of those with a similar deductible 10 years ago. These matters depict issues that will likely remain amidst the remainder of the pandemic, so it is necessary for healthcare establishments to oppose them with haste. So, what are means for a healthcare business to combat these obstacles?

Bridging the Gap - How can Chatbots Help?

The challenges created by the COVID-19 pandemic are daunting, and it may seem difficult to implement changes that will boost productivity and, more importantly, allow for greater patient interaction. With this in mind, AI chatbots are a simple, yet fruitful approach to these difficulties. The possibilities posed by chatbots are open-ended, and healthcare establishments can utilize them in several methods that help their patients get back on track.

Purplegrids COVID19 Solutions for Healthcare

Purplegrids employs these chatbots to perform a variety of tasks that will make your business more streamlined and manageable. One such ability is the COVID-19 Assessment. The chatbot will run the user through a set of questions in order to pre-diagnose them and alert them if they are in a high-risk group. Furthermore, in order for patients to avoid crowded waiting rooms and other potentially hazardous spaces, the Contactless Check-In system provides a safe and efficient experience to allow patients to check in for a medical check-up or procedure. This feature allows patients to complete their check-in from the comfort and safety of their homes, just as they would do at the hospital. This check-in is verified through a QR-Code when the patient is able to attend the hospital. Moreover, the AI Patient Assistant provides the patient with a smooth scheduling and registration system by means of chatbots. The Patient Assistant automatically handles appointment scheduling, insurance and registration information, and other logistical steps to aid COVID patients in finding a care routine. These can be orchestrated from the patient’s EHR and CMS systems, making it much less of a hassle to get patients the help they need, especially as medical facilities grow overcrowded.

These are just a few of many fruitful services offered by Purplegrids AI. Please visit​ to learn more.

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